Terms of service

Terms of Service

Welcome to Noroaz. By accessing our website, placing an order, or using our services, you agree to follow the Terms of Service mentioned below. These terms are created to ensure transparency, trust, and a smooth shopping experience for all customers.

Acceptance of Terms

By using our website, you confirm that:

• You are at least 18 years old or using the website under parental supervision.

• The information provided by you is accurate and complete.

• You agree to comply with all policies, terms, and conditions of Noroaz.

If you do not agree with any part of these terms, please do not use our website or services.

Products & Orders

We strive to provide accurate product descriptions, images, and details.

However:

• Slight variations in color or appearance may occur due to screen settings or lighting.

• Product availability may change without prior notice.

• We reserve the right to cancel or refuse any order if necessary.

Customers are responsible for providing accurate delivery information to avoid delays or failed deliveries.

Pricing & Payments

• All prices displayed on the website are in Pakistani Rupees (PKR).

• Prices may be updated or changed at any time without prior notice.

• Orders are confirmed only after successful verification and processing.

For customer trust and transparency, we offer an Open Parcel Checking Facility, allowing customers to inspect their parcel before making payment.

Open Parcel Policy

At Noroaz, customer satisfaction comes first.

Customers are allowed to:

• Open the parcel before payment

• Check the product condition, quality, and accuracy

• Verify the order before accepting delivery

After customer satisfaction and payment completion, the order will be considered accepted.

Return & Refund Policy

Since customers are given the opportunity to inspect the parcel before payment, Noroaz currently does not offer:

• Returns

• Refunds

• Exchanges

after payment has been completed and the order has been accepted.

Customers are strongly advised to fully check the parcel before making payment.

Intellectual Property

All website content including:

• Logos

• Brand name

• Images

• Text

• Graphics

• Designs

belongs to Noroaz and may not be copied, reproduced, or used without written permission.

User Conduct

Users must not:

• Use the website for illegal or fraudulent purposes

• Attempt to damage, hack, or disrupt the website

• Provide false or misleading information

• Misuse any content or services of Noroaz

Violation of these terms may result in order cancellation or restriction from using our services.

Limitation of Liability

Noroaz shall not be held responsible for:

• Delivery delays caused by courier services

• Technical website interruptions

• Indirect losses or damages

• Customer errors in order details or addresses

We always aim to provide the best possible service and customer support.

Privacy

Customer information is handled according to our Privacy Policy and is used only for order processing, support, and service improvement.

We respect and protect customer privacy.

Changes to Terms

Noroaz reserves the right to modify or update these Terms of Service at any time without prior notice.

Updated terms will be published on this page.

Contact Information

For any questions regarding these Terms of Service, please contact us:

Noroaz

The Art of Beginning

Website: Noroaz Official Website

Email: noroazofficial@gmail.com

Phone: 03336796842

Address: Sana Market opposite Hafiz Plaza, Tangi Road, Charsadda.